FAQ

Who are we?

We're firefighters dedicated to bringing accessible and affordable, job-specific key solutions to the Canadian market.

How do you test your keys?

Each key is precision-cut, thoroughly inspected, and rigorously tested to ensure reliability and performance in the field.

Why do I have to Create An Account to place an order?

To ensure compliance with safe and responsible distribution, all customers are required to create an account and provide mandatory information verifying their professional status. This verification ensures that the keys are issued solely to qualified individuals.

Create an Account.

I’ve heard the Simplex B key is different from the MICROM306B and CAT30. Why are they listed as the same key in your store?

This key is often mistaken for multiple distinct keys due to the variety of names it goes by, when in fact they are the same key.

The primary difference lies in the design of the bow, or head, of the key. A wider bow can cause issues when attempting to insert the key fully into certain locking mechanisms. I use a carefully selected, universally compatible bow shape to ensure smooth operation across all types of locks.

Do you offer bulk or large orders?

If you are looking to place a bulk order, please reach out via the contact form. I will be happy to work with you to offer competitive pricing and shipping options tailored to your needs.

What shipping options are avaible for Canada?

I offer nationwide shipping across Canada at varying rates through Canada Post. Once your order is processed within 24-48 hours, you will receive a tracking email shortly thereafter.

Do you offer local pickup

I offer local pickup in the west end of Toronto. Please reach out via the contact form to confirm availability and arrange for pickup.

Do you ship outside of Canada?

At this time, I am only offering shipping within Canada. International shipping is not available.